The inability of an organisation to achieve strategic goals is due to a lack of business knowledge or skills of its people. Businesses should anticipate employees with a wider perspective who can inspire and compel the
organisation to realise its full strategic potential.
Quality products and services to customers make an important contribution to long-term revenue and profitability and it is critical to maintain customer satisfaction and loyalty and reduce the risk and cost of replacing faulty goods. Your customers expect you to deliver quality products. If you do not, they will quickly look for alternatives.
QUALITY ASSURANCE (AND CONTROL MANAGEMENT) IN HOSPITALS Read More »
Covid-19 was a tough test for businesses, showing how many businesses are unprepared for innovation or sustainability. To this end, businesses need to take an agile, strategic, and adaptable approach to change.
DESIGNING AN AGILE BUSINESS (STRATEGY) Read More »
The technological and cultural development in the world today is a result of new solutions to new problems. This way of thinking and ideation that brings a new product or idea is possible by the systems of design thinking.
DESIGN THINKING FOUNDATIONS Read More »
Forward-thinking organizations take keen interest in the internal and external customer engagement structures which are customer service and sales/marketing respectively. Customers are the life source of an organization, and it is the duty of every thriving organization to keep the customers returning and satisfied with business processes, product experience, and organization relationship
CUSTOMER SERVICE EXCELLENCE Read More »
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