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OKR CERTIFICATION

OKRs (Objectives and Key Results) is a performance management framework designed to encourage companies to set, communicate and monitor broad organizational goals and results. The framework is meant to be transparent and to align business, team, and individual objectives in a hierarchal, measurable way.

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BUSINESS ACUMEN

The inability of an organisation to achieve strategic goals is due to a lack of business knowledge or skills of its people. Businesses should anticipate employees with a wider perspective who can inspire and compel the
organisation to realise its full strategic potential.

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CUSTOMER SERVICE EXCELLENCE

CUSTOMER SERVICE EXCELLENCE

Forward-thinking organizations take keen interest in the internal and external customer engagement structures which are customer service and sales/marketing respectively. Customers are the life source of an organization, and it is the duty of every thriving organization to keep the customers returning and satisfied with business processes, product experience, and organization relationship

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