EMOTIONAL INTELLIGENCE: Handling Difficult Customers
Instructor: Industry Expert-Led
Group enrollment is available for Teams. Learn more
Professional Course
Certificate Ready
Our comprehensive Certificate-Ready Course is designed to equip you with the knowledge, expertise, and credentials you need to excel in your field
Virtual & Physical Classroom
Virtual and Physical Classes. Whether you prefer the convenience of studying from the comfort of your home or the interactive experience of an in-person classroom, we have you covered.
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What you'll learn
One of the key metrics of workplace success is Emotional Intelligence. When it comes to making strategic decisions, relating up, down, and sideways, you need emotional intelligence to understand and effectively deploy the cultural intelligence and awareness to communicate and engage appropriately.
Emotional intelligence has also been found to be one of the reasons for workplace promotion and growth. Besides the reins of corporate culture, EQ also equips you in interacting with clients and customers.
This training course will highlight
- Development of the ability to sense, understand and effectively apply emotions as a source of leadership, communication, and influence.
- Gaining insights into perceptions and its importance in the workplace.
- Understanding how EQ influences the way they respond to others and themselves.
- Discovering how to apply EQ in the workplace for building teamwork and accountable leadership.
- Leading others with emotional intelligence
Objectives
At the end of this training, you will learn to:
- Develop interpersonal skills such as self-awareness, which is the ability of an individual to recognize and understand one’s moods, emotions and drives as well as their impact on others.
- Cultivate empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions.
- Develop skills in responding to criticisms, challenges & adversity.
- Leadership strategies for working with others towards shared goals.
Skills you'll gain
Training Methodology
This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension, retention of the information presented in the form of videos, case studies, class interaction, role plays.
Organisational Impact
- Improve communication between team members.
- Learn to respond appropriately to feelings in ourselves & others.
- Cultivate the ability to manage relationships & build networks.
- Innovative teamwork & corporate transformation
- Develop trustworthiness for corporate transformation.
Personal Impact
- Better leadership skills to motivate themselves and inspire others.
- Applying assertiveness in handling conflicts
- Emotional Resilience to manage the performance of their team.
- Influencing and Persuasion abilities to lead others more effectively.
Who Should Attend?
This training will greatly everyone but not limited to:
- Team Leaders
- Supervisors
- Managers
- Directors
- Anyone who is an acting or aspiring leader in any sector of industry and/or business.
Course Details
DAY 1
- What is Emotional Intelligence Quotient (EQ)?
- Understanding Your Personality Style
- Accurate Self-assessment for Personal Transformation
- Knowing One’s Strengths & Weaknesses
- Managing self effectively
- Inspiring and Guiding Individuals & Teams
- Nurturing Relationships
DAY 2
- Building Effective Relationships
- Building Productive Relationships
- Implementing Emotionally Intelligent Persuasive Communication
- The Positive Influence of Listening
- Active Listening Skills
- Effective Persuasion
Earn a Professional certificate
Consider incorporating this credential into your LinkedIn profile, resume, or CV, and ensure its visibility by sharing it on social media platforms and mentioning it during your performance review.
Frequently asked questions
a. How do I register for the course?
To register for the course, please visit our course webpage and click on the “Register” button. Follow the instructions provided to complete the registration process.
b. What should I do if I encounter problems while registering?
If you encounter any issues during the registration process, please reach out to our support team at [email address] or [phone number]. They will assist you in resolving the problem and completing your registration.
c. I didn’t receive a confirmation email after registration. What should I do?
Please check your spam or junk folder for the confirmation email. If you still haven’t received it, kindly contact our support team with your registration details, and they will assist you in ensuring you receive the confirmation.
a. Can I register as a team or group for the course?
Yes, we offer the option for team or group registration. You can enroll multiple members together as a team for the course.
b. What is the maximum number of members allowed in a course team?
The maximum number of members allowed in a course team may vary depending on the specific course. Please refer to the course details or contact our support team for more information.
c. How do we register as a team, and is there a separate process for team registration?
To register as a team, please visit our course webpage and look for the team registration option. Follow the instructions provided to register your team. The process may involve submitting the details of each team member. If you require any assistance, please reach out to our support team.
a. What topics are covered in the course?
The course covers a comprehensive range of topics related to [specific course subject]. Some of the key areas covered include [list key areas/topics covered in the course]. For a detailed breakdown of the course content, please refer to the course syllabus on our website.
b. Is the course self-paced, or does it have a fixed schedule?
Our course offers a flexible learning experience. It is designed to be self-paced, allowing you to study at your own convenience and progress through the materials at your preferred speed. You can access the course content and complete assignments within the provided timeframe.
c. Are there any prerequisites for taking this course?
Some courses may have prerequisites or recommended prior knowledge. Please refer to the course details or prerequisites section on our website to determine if there are any specific requirements for this course.
d. Can I access the course materials after the course completion?
Yes, you will have access to the course materials for a specified duration even after completing the course. This allows you to review the content, revisit key concepts, and continue learning at your own pace.
a. How long does the course last?
The duration of the course varies depending on the specific program. It can range from a few weeks to several months. Please refer to the course details or contact our support team for the exact duration of this course.
b. How many hours per week should I dedicate to the course?
The recommended time commitment per week for this course is approximately [number] hours. However, as the course is self-paced, you can adjust your study schedule based on your availability and learning preferences.
c. Can I complete the course at my own pace?
Absolutely! The course is designed to be flexible, allowing you to complete the modules and assignments at your own pace. You can study at a speed that suits you and fits your schedule.
