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Emotional Intelligence: Conflict Management

Instructor: Industry Expert-Led
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Professional Course

Certificate Ready

Our comprehensive Certificate-Ready Course is designed to equip you with the knowledge, expertise, and credentials you need to excel in your field

Virtual & Physical Classroom

Virtual and Physical Classes. Whether you prefer the convenience of studying from the comfort of your home or the interactive experience of an in-person classroom, we have you covered.

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What you'll learn

The management of conflicts and difficulties can be one of the most misunderstood and poorly handled responsibilities of many people in leadership positions.

‘Conflict’ is usually regarded as something negative. However, if it is used and managed well and occurs in high-trust cultures, conflict can be a powerful source of sustainable competitive advantage. This is a focused improvement of the emotional intelligence course.

This training course will highlight

  • Your natural personality preferences for thinking, feeling, speaking, and behaving that may trigger conflict – or help to manage it
  • The default conflict-management strategies people use – both helpful and unhelpful
  • The nature, types and causes of conflict and difficulty – interpersonal and strategic.
  • Highly effective strategic and verbal techniques to address conflict and difficulties at both the individual and organizational level.
  • How to structure your meetings, presentations, and communications to reduce negative conflict and encourage healthy debate

Objectives

At the end of this training, you will learn to:

  • Identify the common types and sources of conflict in your workplace.
  • Learn about your personality and that of others to be able to engage people to avoid conflicts.
  • Understand the predictable emotional triggers and responses to conflict.
  • Differentiate between assertive, passive, and aggressive behaviours.
  • Deal with difficult people and situations using a large range of powerful techniques.

Skills you'll gain

Training Methodology

This training course will utilize a variety of learning techniques to ensure maximum understanding, comprehension, retention of the information presented.

Organisational Impact

The organization’s benefit for this course include:

  • Having a high-trust culture of openness, integrity, and certainty
  • Stronger working relationships, greater collaboration, and discretionary effort
  • Improved ability of employees to resolve their own problems and difficulties so avoiding extended disruptions
  • Lowered workplace stress and tension thereby resulting in improved morale
  • Constructive resolution of conflicts and challenges
  • Higher levels of organizational productivity

Personal Impact

After the training, delegates will be able to:

  • Recognize the early signs of conflict and resolve it
  • Resolve issues quickly and effectively
  • Increase the overall productivity of team or department
  • Create time for more important strategic and operational matters
  • Gain credible recognition in the eyes of senior management

Who Should Attend?

This training is suitable:

  • Managers
  • Team leaders
  • Supervisors
  • Human Resource Staff/Manager

Course Details

DAY 1

  • The Power of Emotional Intelligence in Conflict Situations
  • Team dynamics
  • Interpersonal Skills For Conflict Management
  • The Art to Successful Communication
  • Building Rapport and the Circle of Trust Technique
  • Conflict resolution styles
  • Mastering Active Listening Skills to Validate others’ Needs
  • Using Powerful Questions to Gain the Right Information

DAY 2

  • Mastering The Art of Persuasion, Influence and Negotiation
  • Persuasion Techniques Incorporating Cialdini’s 6 Steps
  • Processes and Strategies to Handle Challenging or Difficult Conversations
  • Using Coaching Techniques in Conflict: Problem and Need
  • Conflict Management: Synergistic Advantage for Your Organization
  • Making Your Organization a Desirable Place to Work

Earn a Professional certificate

Consider incorporating this credential into your LinkedIn profile, resume, or CV, and ensure its visibility by sharing it on social media platforms and mentioning it during your performance review.

Frequently asked questions

a. How do I register for the course?

To register for the course, please visit our course webpage and click on the “Register” button. Follow the instructions provided to complete the registration process.

b. What should I do if I encounter problems while registering?

If you encounter any issues during the registration process, please reach out to our support team at [email address] or [phone number]. They will assist you in resolving the problem and completing your registration.

c. I didn’t receive a confirmation email after registration. What should I do?

Please check your spam or junk folder for the confirmation email. If you still haven’t received it, kindly contact our support team with your registration details, and they will assist you in ensuring you receive the confirmation.

a. Can I register as a team or group for the course?

Yes, we offer the option for team or group registration. You can enroll multiple members together as a team for the course.

b. What is the maximum number of members allowed in a course team?

The maximum number of members allowed in a course team may vary depending on the specific course. Please refer to the course details or contact our support team for more information.

c. How do we register as a team, and is there a separate process for team registration?

To register as a team, please visit our course webpage and look for the team registration option. Follow the instructions provided to register your team. The process may involve submitting the details of each team member. If you require any assistance, please reach out to our support team.

a. What topics are covered in the course?

The course covers a comprehensive range of topics related to [specific course subject]. Some of the key areas covered include [list key areas/topics covered in the course]. For a detailed breakdown of the course content, please refer to the course syllabus on our website.

b. Is the course self-paced, or does it have a fixed schedule?

Our course offers a flexible learning experience. It is designed to be self-paced, allowing you to study at your own convenience and progress through the materials at your preferred speed. You can access the course content and complete assignments within the provided timeframe.

c. Are there any prerequisites for taking this course?

Some courses may have prerequisites or recommended prior knowledge. Please refer to the course details or prerequisites section on our website to determine if there are any specific requirements for this course.

d. Can I access the course materials after the course completion?

Yes, you will have access to the course materials for a specified duration even after completing the course. This allows you to review the content, revisit key concepts, and continue learning at your own pace.

a. How long does the course last?

The duration of the course varies depending on the specific program. It can range from a few weeks to several months. Please refer to the course details or contact our support team for the exact duration of this course.

b. How many hours per week should I dedicate to the course?

The recommended time commitment per week for this course is approximately [number] hours. However, as the course is self-paced, you can adjust your study schedule based on your availability and learning preferences.

c. Can I complete the course at my own pace?

Absolutely! The course is designed to be flexible, allowing you to complete the modules and assignments at your own pace. You can study at a speed that suits you and fits your schedule.