SALES MASTERY FOR BUSINESS MINDED PROFESSIONALS
Instructor: Industry Expert-Led
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What you'll learn
The mastery of sales goes beyond buying and selling. It explores how to fish for profitable opportunities, make the best of business relationships and understand market strategies for the purpose of product differentiation and preference.
Every business’ core is actively engaging and persuading customers to buy their products or services. This is a skill that not everyone has and those who do may not always have the level of difficulty required to make a good profit for a business consistently.
Whether you are into sales and marketing or are just in a client-facing role, everyone needs to master a sales approach to things.
This training course will highlight
- How companies must adapt to the new market to navigate their sales strategies
- How to approach, engage and keep customers for the long term
- Build confidence to interact and project products and services in the light that gets the attention of the customers.
Objectives
At the end of this training, you will learn to:
- Understand the concept of sales and how to see things from a sales angle.
- Be able to handle common product objections and draw buyers closer to a resolution.
- Understand the sales process and how to use them for strategic conversations with prospects.
- Understand the prospecting approach to a sales mapping strategy.
Training Methodology
The training facilitation is executed in such a way that it brings every element of learning and interaction to ensure that the comprehension of the subject is known. These include class interactions, videos, roleplays, case studies or scenarios and peer to peer engagements.
Organisational Impact
The benefit of this training to an organization includes:
- Increasing the profitability through sales of products
- Delegates will have the potential to rise to sales management level and mentor or coach other junior sales personnel.
- The reduction of micromanaging/supervision of salespeople
- Reduction of waste of products especially those with shorter shelf lives
Personal Impact
Delegates that participate in the training will:
- Become more confident in their approach to sales and client engagement.
- Understand the sales process and how to use it effectively.
- Increase their productivity with regards to sales
Understand how to have a buying conversation with clients without being or looking “salesy”
Who Should Attend?
This training is suitable for:
- Salespersons
- Sales managers
- Customer facing employees.
- Business Development Officers
- New sales hires and staff new in the role of sales
Course Details
Course Bundle 1: Introduction to Sales Mastery (Beginners)
Introduction:
Welcome to the Introduction to Sales Mastery course, designed specifically for beginners in the world of sales. In this bundle, we will lay the foundation for your sales career by exploring the fundamental principles, techniques, and strategies that will set you on the path to sales success.
Course Description:
Introduction to Sales Mastery is designed to equip beginners with the essential knowledge and skills required to embark on a successful sales journey. Through a comprehensive curriculum, you will gain a solid understanding of the sales process, effective communication techniques, and strategies for building strong customer relationships.
Module 1: Fundamentals of Sales
This module serves as an introduction to sales, providing an overview of the sales profession and its importance in business. You will gain a clear understanding of the sales process, including the stages involved and the key activities within each stage. Explore essential sales terminologies and concepts that will form the basis of your sales knowledge.
Module 2: Sales Techniques for Beginners
Building rapport and effective communication are crucial skills for any sales professional. In this module, you will learn techniques to establish rapport with customers, actively listen to their needs, and communicate clearly and persuasively. Discover effective strategies for handling objections and turning them into opportunities.
Module 3: Sales Strategies and Planning
Success in sales requires a well-defined strategy and effective planning. In this module, you will learn how to set sales goals and targets, develop a sales plan, and identify target markets and customer segments. Gain insights into market research techniques and how to align your sales strategy with your business objectives.
Module 4: Prospecting and Lead Generation
Prospecting and lead generation are essential steps in finding potential customers. This module will teach you various prospecting techniques, including identifying ideal customer profiles, leveraging online and offline channels, and creating an effective prospecting system. Learn how to qualify leads to focus your efforts on the most promising opportunities.
Module 5: Sales Presentations and Demonstrations
Effective sales presentations and product demonstrations can make or break a sale. In this module, you will learn how to create compelling sales presentations that highlight the value and benefits of your products or services. Discover techniques for delivering impactful demonstrations that address customer needs and pain points.
Module 6: Closing Techniques for Beginners
Closing deals is the ultimate goal of sales. This module will introduce you to different closing techniques and strategies to secure commitments from customers. Learn how to overcome objections at the closing stage and create a sense of urgency that motivates customers to take action.
Module 7: Relationship Building and Customer Retention
Building strong customer relationships is essential for long-term success in sales. In this module, you will learn the importance of relationship building and strategies to foster customer loyalty. Discover effective follow-up and after-sales service techniques that contribute to customer satisfaction and retention.
Module 8: Sales Ethics and Professionalism
Ethics and professionalism play a vital role in sales. In this module, you will explore the ethical considerations involved in sales interactions, maintaining integrity, and building trust with customers. Learn how to handle challenging situations ethically and uphold the highest standards of professionalism in your sales career.
Module 9: Sales Technology and Tools for Beginners
Technology plays a significant role in modern sales. This module introduces you to sales Customer Relationship Management (CRM) systems and highlights the benefits they offer. Discover how to effectively use sales automation tools to streamline your sales processes and leverage technology for improved efficiency.
Module 10: Sales Metrics and Performance Evaluation
Monitoring and evaluating sales performance are critical for continuous improvement. In this module, you will learn about key sales metrics and Key Performance Indicators (KPIs) used to assess sales effectiveness. Explore how to analyze performance data and implement strategies for ongoing improvement in your sales results.
Course Bundle 2: Techniques in Sales Mastery (Intermediate)
Introduction:
Welcome to the Techniques in Sales Mastery course, designed for intermediate sales professionals who are looking to sharpen their skills and take their sales performance to the next level. In this bundle, we will explore advanced techniques, strategies, and insights that will empower you to excel in the competitive sales landscape.
Course Description:
Building upon the foundational knowledge gained in the introductory bundle, Course Bundle 2: Techniques in Sales Mastery is tailored to intermediate sales professionals who are ready to refine their sales approach and achieve exceptional results. This comprehensive course equips you with the advanced tools, techniques, and mindset necessary to succeed in the dynamic sales environment.
Module 1: Advanced Sales Strategies
This module delves into advanced sales strategies and approaches that go beyond the basics. Discover sophisticated techniques to engage customers, build relationships, and close deals effectively. Explore strategic account management and cross-selling and upselling strategies to maximize revenue potential.
Module 2: Consultative Selling
Consultative selling is a powerful approach that positions you as a trusted advisor to your clients. In this module, you will learn how to conduct effective needs assessments, identify pain points, and provide tailored solutions. Master the art of building trust and credibility with customers through insightful and consultative sales conversations.
Module 3: Sales Psychology and Persuasion Techniques
Understanding buyer psychology and leveraging persuasion techniques are essential skills for intermediate sales professionals. In this module, you will delve into the psychology behind buying decisions and learn effective persuasion techniques to influence customer behavior. Explore the principles of neuro-linguistic programming (NLP) and its application in sales.
Module 4: Advanced Negotiation Skills
Negotiation plays a crucial role in successful sales outcomes. This module focuses on advancing your negotiation skills, equipping you with the strategies and tactics necessary to navigate complex deals and reach win-win agreements. Learn how to handle difficult negotiations and resolve conflicts effectively.
Module 5: Sales Team Management
As an intermediate sales professional, you may be tasked with leading and managing a sales team. This module explores the essential skills required to build and lead a high-performing sales team. Discover effective sales training and coaching techniques, as well as strategies for motivating and incentivizing your team members.
Module 6: Key Account Management
Key accounts hold significant value for your business. In this module, you will learn how to identify and manage key accounts effectively. Develop the skills to build strong relationships with key clients, anticipate their needs, and implement growth strategies to drive revenue from these valuable accounts.
Module 7: Sales Analytics and Forecasting
Data-driven decision-making is vital in today’s sales environment. In this module, you will learn how to analyze sales data, identify trends, and make informed decisions. Explore sales forecasting techniques and understand how to leverage data for strategic planning and performance evaluation.
Module 8: Sales Enablement and Content Marketing
Sales enablement and content marketing go hand in hand to empower sales professionals with the resources and information they need to excel. In this module, you will learn how to develop effective sales enablement strategies and create compelling sales collateral. Explore the role of content marketing in supporting the sales process.
Module 9: Advanced Sales Presentations
Master the art of persuasive sales presentations in this module. Learn how to create engaging and impactful presentations that resonate with your audience. Explore storytelling techniques, effective use of multimedia and visual aids, and adapt your presentations to different customer preferences and communication styles.
Module 10: Advanced Closing Techniques
Closing deals is the ultimate objective of sales professionals. In this module, you will discover advanced closing techniques that help you overcome objections and seal the deal. Learn how to manage complex sales cycles and apply advanced closing strategies to maximize your success rate.
Course Bundle 3: Advanced Sales Mastery (Experts/Advanced)
Introduction:
Welcome to the Advanced Sales Mastery course, the pinnacle of sales expertise designed specifically for entrepreneurs and business-minded professionals who have mastered the fundamentals and are ready to take their sales skills to the next level. In this bundle, we will delve into the advanced strategies, techniques, and insights that will transform you into a sales master.
Course Description:
Building upon the foundation laid in the previous two bundles, Course Bundle 3: Advanced Sales Mastery is tailored to seasoned sales professionals who aspire to become industry leaders, sales managers, or entrepreneurs looking to drive exceptional revenue growth. This comprehensive course equips you with the advanced tools, knowledge, and mindset required to excel in the competitive sales landscape.
Module 1: Strategic Account Management
In this module, we will explore the intricate world of strategic account management. You will learn how to strategically plan and execute effective account management strategies, ensuring the retention and growth of key accounts. Discover advanced relationship-building techniques that will solidify your position as a trusted advisor to your most valuable clients.
Module 2: Enterprise Sales Strategies
Selling to large corporations and enterprises requires a unique approach. This module will guide you through the complexities of enterprise sales, including navigating intricate sales processes and decision-making units. Learn how to tailor your strategies to address the specific needs of enterprise clients and effectively manage lengthy sales cycles and multiple stakeholders.
Module 3: Sales Leadership and Executive Influence
Elevate your sales career by developing leadership skills tailored to sales management roles. In this module, we will delve into the art of executive influence, empowering you to engage C-level executives and key decision-makers. You will gain insights into sales strategy development and execution, enabling you to guide your team towards exceptional performance and revenue growth.
Module 4: Sales Coaching and Performance Management
As an advanced sales professional, you must not only excel in your own performance but also cultivate the potential of your team. This module focuses on the critical skills of sales coaching and performance management. Learn how to provide constructive feedback, motivate your team members, and foster a culture of continuous improvement that drives exceptional results.
Module 5: Global Sales and Cross-Cultural Selling
The world is your marketplace, and in this module, we will equip you with the skills to excel in global sales. Understand the intricacies of selling in international markets, including cultural considerations and adapting your approach to different regions. Discover strategies for managing diverse sales teams and building strong relationships with customers from various backgrounds.
Module 6: Sales Automation and Artificial Intelligence
Harness the power of technology to optimize your sales efforts. This module explores advanced sales automation tools and integration with customer relationship management (CRM) systems. Additionally, you will gain insights into leveraging artificial intelligence (AI) and machine learning to enhance your sales effectiveness and leverage predictive analytics to anticipate customer needs.
Module 7: Channel Sales and Partner Management
Expand your reach and multiply your sales efforts through effective channel sales and partner management. This module delves into building and managing fruitful relationships with channel partners, developing channel sales strategies, and implementing incentives to drive collaboration and mutual success. Learn how to coordinate and align multi-channel sales efforts for maximum impact.
Module 8: Sales Negotiation Mastery
Negotiation lies at the heart of successful sales deals. This module takes you deeper into the art of negotiation, equipping you with advanced techniques and tactics to secure favorable outcomes. From complex deals and contracts to conflict resolution and reaching win-win agreements, you will develop the expertise to navigate even the most challenging negotiation scenarios.
Module 9: Sales Strategy and Territory Planning
In this module, we focus on honing your strategic acumen. You will learn how to develop a comprehensive sales strategy that aligns with your organizational goals. Additionally, explore territory planning and allocation techniques to maximize your sales potential. Master the art of sales pipeline management and forecasting to drive consistent and sustainable revenue growth.
Module 10: Sales Innovation and Future Trends
To thrive in the ever-evolving sales landscape, staying ahead of emerging trends and embracing innovation is crucial. In this final module, we explore the future of sales and equip you with the knowledge and mindset to adapt to changing customer preferences and behaviors. Discover innovative sales processes, tools, and strategies that will set you apart from the competition.
Frequently asked questions
a. How do I register for the course?
To register for the course, please visit our course webpage and click on the “Register” button. Follow the instructions provided to complete the registration process.
b. What should I do if I encounter problems while registering?
If you encounter any issues during the registration process, please reach out to our support team at [email address] or [phone number]. They will assist you in resolving the problem and completing your registration.
c. I didn’t receive a confirmation email after registration. What should I do?
Please check your spam or junk folder for the confirmation email. If you still haven’t received it, kindly contact our support team with your registration details, and they will assist you in ensuring you receive the confirmation.
a. Can I register as a team or group for the course?
Yes, we offer the option for team or group registration. You can enroll multiple members together as a team for the course.
b. What is the maximum number of members allowed in a course team?
The maximum number of members allowed in a course team may vary depending on the specific course. Please refer to the course details or contact our support team for more information.
c. How do we register as a team, and is there a separate process for team registration?
To register as a team, please visit our course webpage and look for the team registration option. Follow the instructions provided to register your team. The process may involve submitting the details of each team member. If you require any assistance, please reach out to our support team.
a. What topics are covered in the course?
The course covers a comprehensive range of topics related to [specific course subject]. Some of the key areas covered include [list key areas/topics covered in the course]. For a detailed breakdown of the course content, please refer to the course syllabus on our website.
b. Is the course self-paced, or does it have a fixed schedule?
Our course offers a flexible learning experience. It is designed to be self-paced, allowing you to study at your own convenience and progress through the materials at your preferred speed. You can access the course content and complete assignments within the provided timeframe.
c. Are there any prerequisites for taking this course?
Some courses may have prerequisites or recommended prior knowledge. Please refer to the course details or prerequisites section on our website to determine if there are any specific requirements for this course.
d. Can I access the course materials after the course completion?
Yes, you will have access to the course materials for a specified duration even after completing the course. This allows you to review the content, revisit key concepts, and continue learning at your own pace.
a. How long does the course last?
The duration of the course varies depending on the specific program. It can range from a few weeks to several months. Please refer to the course details or contact our support team for the exact duration of this course.
b. How many hours per week should I dedicate to the course?
The recommended time commitment per week for this course is approximately [number] hours. However, as the course is self-paced, you can adjust your study schedule based on your availability and learning preferences.
c. Can I complete the course at my own pace?
Absolutely! The course is designed to be flexible, allowing you to complete the modules and assignments at your own pace. You can study at a speed that suits you and fits your schedule.